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Terms of Conditions Policy

Effective Date: October 25, 2023

These Terms of Service ("Terms") govern your use of the services provided by Sandy's Flowers & More ("we," "us," or "our"). By using our services, you agree to comply with and be bound by these Terms. Please read these Terms carefully before making a purchase from us.

1. Orders and Refunds

1.1 Order Placement: By placing an order with Sandy's Flowers & More, you agree to provide accurate and complete information, including but not limited to your contact information and delivery details.

1.2 Refund Policy: Refunds for products purchased from our shop are allowed only under the following conditions:

  • Refunds Before 24 Hours: If you wish to request a refund, you must do so within 24 hours of your purchase. Refund requests after this period will not be considered.

  • Refund Process: To request a refund, you must send an email to info@sandysflowersandmore.com with photos of the product you are requesting a refund for. Your email should include your order number, contact information, and a clear description of the reason for the refund request.

1.3 Non-Returnable Products: Please be aware that, in accordance with the business laws of Ottawa, Canada, flowers, plants, and gift products are not returnable after 24 hours of purchase. Once this time has passed, we cannot accept returns or issue refunds for these items.

1.4 Flower or Plant Substitution: It is common for our designers to make flower or plant substitutions without customer consent, provided the substitution aligns with the overall theme and quality of the arrangement. The primary objective of substitution is to ensure the timely delivery of your order. If you have specific concerns about substitutions, please communicate them at the time of order placement.

2. Delivery and Shipping

2.1 Delivery Timelines: We make every effort to ensure your orders are delivered within the specified timelines. However, delivery times may vary due to factors beyond our control, such as weather conditions or unforeseen delays. We will provide you with an estimated delivery time at the time of purchase.

2.2 Delivery Address: It is your responsibility to provide accurate and complete delivery address details. We are not responsible for any issues or delays caused by incorrect or incomplete address information.

3. Pricing and Payment

3.1 Pricing: All prices for our products and services are listed in Canadian dollars (CAD) unless otherwise specified.

3.2 Payment: We accept various payment methods, including credit cards and other forms of electronic payment. You agree to provide accurate payment information and to pay for your orders promptly. Your order will only be confirmed once we receive payment.

4. Termination of Service

4.1 Right to Deny Service or Terminate Account: We reserve the right to deny service or terminate your account at any time and for any reason. In such cases, we will provide notice to the email address associated with your account. Termination may result from a violation of these Terms or for other reasons that we deem necessary to protect our business and uphold our standards of service.

5. Copyright Protection

5.1 Use of Content and Materials: All content, including but not limited to text, images, logos, and product names displayed on our website, is copyright-protected and owned by Sandy's Flowers & More. You may not use, reproduce, or distribute this content in any way without our written and signed contract permission.

6. Zero Tolerance for Verbal Abuse

6.1 Verbal Abuse: We do not tolerate verbal abuse or disrespectful behavior towards our staff. We value the safety and well-being of our employees and expect all interactions to be conducted with courtesy and respect.

6.2 Right to Refuse Service: We reserve the right to refuse you service immediately and without notice if you engage in verbal abuse or disrespectful behavior towards our staff. Such behavior may result in the termination of your account and the cancellation of any pending orders.

7. Promotional Messages and Materials

7.1 Promotional Messages: By using our services, you agree to receive promotional messages and materials from us, which may be sent by mail, email, or any other contact form you may provide us with (including your phone number for calls or text messages).

7.2 Opt-Out: If you do not wish to receive promotional materials or notices, please notify us at any time. You can opt out of receiving promotional messages by contacting us at info@sandysflowersandmore.com or following the instructions provided in the promotional materials.

8. Limitation of Liability

8.2 Limitation of Liability: To the fullest extent permitted by applicable law, Sandy's Flowers & More and its employees, agents, and representatives shall not be liable for any direct, indirect, incidental, special, or consequential damages, or for any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with our services, including but not limited to negligence.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. You are responsible for reviewing the updated Terms, and your continued use of our services after any changes constitute your acceptance of the revised Terms.

10. Contact Us

If you have any questions, concerns, or requests related to these Terms or our services, please contact us at:

 

Sandy's Flowers & More

1309 Carling Ave Unit 40, Ottawa, ON K1Z 7L3

Ottawa, Canada

info@sandysflowersandmore.com

(613) 413-6510

 

Thank you for choosing Sandy's Flowers & More. We appreciate your business and strive to provide you with the best products and services possible.

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